Privacy Policy

1. Introduction

Welcome to Papaya IT ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request consultations or quotes
• Subscribe to our newsletter
• Contact us via email, phone, or messaging platforms
• Participate in surveys or feedback forms
• Apply for jobs or send us your resume

This information may include:

• Full name
• Email address
• Phone number
• Company name and position
• Project requirements and specifications
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Date and time of visits
• Device type and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website performance. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our web development, AI bot creation, and 3D tour services
• Communication: To respond to your inquiries, provide customer support, and send project updates
• Business Operations: To process payments, manage contracts, and fulfill our obligations
• Marketing: To send promotional materials, newsletters, and relevant business communications (with your consent)
• Analytics: To understand website usage patterns and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues and fraudulent activities

4. International Data Transfers

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Web hosting and server management
• Email marketing and communication services
• Payment processing
• Analytics and website performance monitoring
• Customer relationship management (CRM)

5.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect personal safety of users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication procedures
• Regular security audits and monitoring
• Employee training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:

• The nature of the information and why it was collected
• Legal or regulatory requirements
• Ongoing business relationships
• Dispute resolution needs

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to certain types of processing
• Withdrawal of Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Jurisdiction and Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in the appropriate jurisdiction.